By Omowumi Samuel.
The Acting General Manager of FCT Water Board, Dr Dame Joy Okoro, has urged customers at a customer care forum in Karu/Nyanya Area office, to raise their complaints for service delivery through Area Managers.
Speaking to the customers at the forum, Dr Dame emphasized that the commission gets its directives solely from the Federal government. She urged customers with intent to raise complaints to write through their Area Managers, to the management
“By doing so, the matters will be addressed at grassroot and referred to the appropriate portals.”
The Acting GM also highlighted the importance of team work ,especially in the current administration. According to her, FCT water board has come this far as a result of team work of the staff and management at large. ,” as you can see, everybody is here, all the management teams and Area managers”.
She stated that team work has contributed to the recorded success and growth the commission is experiencing.
Accordingly, team work has been of great value and it is yielding positive results. More so, revenue increase has been recorded, as everybody is carried along.
The customers present at the forum commended the efforts being put in place by the management to ensure that quality services are provided and further pleaded for a better service delivery.
Out of the complaints the customers presented are: bill accumulation, pipe burst, low water pressure, non-reflection of payment, remittal issues among others.
Dr Joy Okoro enjoined all heads and leadership of organizations and agencies, to inculcate the culture of team work in their respective administration.
Our Correspondent reports that the forum is held as part of measures to improve service delivery and increase revenue in FCT, Water Board.
