By Omowumi Samuel.
The Water Board management in the Federal Capital Territory, has hosted its customers and general public to a one-day customer interactive session for optimal service delivery.
The forum provided opportunity for customers to relate and air their diverse complaints and opinions before the management for proper review and resolutions.
Among these complaints are: non- reflection of payments made by customers, outrageous billing, low water pressure, non- functional meters among others.
Due to the persistent problem of non- reflection of Payments made by the customers, the management has set up various platforms whereby bills can be settled.
The Acting General Manager, Dame Joy Okoro, commended the participants for their active contributions, which the Area managers and the management noted for improvement of service.
She urged them to never relent but to continuously improve their services for the benefit of customers and subscribers.
Dame Okoro also added that since many of their customers are civil servants, it makes it difficult for the bills to be settled once it is accumulated.
“I assure you that the monthly distribution of bills will be outrightly attended to in order to avoid debt accumulation”, she promised.
Meanwhile, possible solutions were arrived upon at the session to address the concurrent problems.
Consequently, the customers also appreciated the wonderful works the management is doing, which is worthy of emulation by other parastatals and agencies.
The Acting General Manager, Dame Joy Okoro, explained that the water in Usman Dam has been subjected to laboratory test, and thus has no cholera in it.
She stated that this is to clear the air on the recent outbreak of the dreadful disease which has claimed many lives.
